Important Information for All Guests

Important Information for All Guests

Keeping Everyone Safe at The Maytime Inn

Following government guidance The Maytime Inn will be reopening from Saturday 4th July 2020.

We are excited to welcome you all back however our priority is ensuring the safety, health, and comfort of all of our guests and staff therefore we ask all of you who are visiting us to read through the below key information and adhere to the guidelines while on our premises.

Cleaning

Cleanliness has always been a priority at The Maytime Inn but we will be conducting additional cleaning throughout the property during your visit.

Our team will be washing their hands continually and cleaning heavy touch point areas such as banisters throughout the day. All tables and chairs, including legs, will be cleaned after every guest. This may mean that there is a small wait for your table and we ask for your patience while we get your table ready for you.

Our one rosette kitchen will continue to maintain the highest levels of cleanliness as acknowledged by our 5 star food hygiene rating.

Social Distancing

We will be operating at a 2 metre distance, but no less than 1 metre, throughout The Maytime Inn wherever possible. We ask all of our guests to be aware of this and to help us to look after the safety and health of all our guests and staff by respecting social distancing while visiting us.

Tables have been arranged at a 2 metre distance, or where this is not possible no less than 1 metre, with further mitigations put in place such as guests seated back to back or side to side.

All of our guests will be asked to enter our premises via the rear garden, through the car park. Our front door on the main road through Asthall will be closed and not in use. Hand sanitiser will be situated at the entrance and we ask all guests to sanitise their hands before both entering and leaving The Maytime Inn.

Please wait to be seated by a member of our team at the signposted waiting table (this will either be outside at the entrance to the garden or inside the bar area of the pub depending on the weather). This is to give our team the opportunity to talk you through how our service will operate and to manage the number of people we have in the pub at any one time. This may mean short waiting times to be taken to your table therefore please be patient with us and we will take care of you as quickly as possible.

We will be operating a table service only and guests are asked not to walk up to the bar or move unnecessarily around the property.

Making a Reservation in our Restaurant

Visiting The Maytime Inn will be based on table service only. Unless you have already reserved a table, or there is an available table when you arrive, we will sadly not be able to serve you. If you would like to make a table reservation you can do so via our website, by emailing us at [email protected], or by telephoning 01993 822068.

We will be operating using the following table-turn times:

  • Tables of 1-4 people have a maximum seating time of 1hr 30 minutes
  • Tables of 5-7 people have a maximum seating time of 2hrs
  • Tables of 8+ people have a maximum seating time of 2hrs 30 mins

Indoor gatherings should be in groups of up to two households (including support bubbles). Outdoor gatherings of 6 people or less can be from any number of households. If your outdoor gathering is of 7 people or more then all should be from no more than two households (or support bubbles).

There will not be any bar service or vertical drinking inside our premises. We will have tables available to reserve especially for those who would like to visit us to enjoy a drink only. These tables will be located in our garden on the lawn and will be weather dependent therefore if the weather is poor we will unfortunately not be able to offer alternative tables indoors. To book a table outside for a drink please contact us directly either by email to [email protected] or by phone to 01993 822068.

Please be prepared that if you visit us without a reservation we may not be able to serve you, no matter how much we would love to, due to the new guidelines we are having to adhere to.  We ask for your patience and understanding at this time.

Government Test & Trace Scheme

We will ask for contact details from one member of each group who visit us at The Maytime Inn (diners, drinkers, and bedroom guests) which will be used to manage your reservation and which will be shared with the NHS upon request as necessary to support the government’s test and trace scheme to prevent the spread of covid-19. No guest information will be shared unless requested by the government.

Service at the Table

We will do our best to try and keep a safe distance while we serve and look after your table. Please do not move your table as great care and consideration has been taken to place these specifically to respect social distancing.

Menus for all food and drink offerings will be available to look at online via our website here. This is to avoid the risk of transference via contact with paper and to protect the environment by reducing waste. If any guests do not have access to a mobile phone or have limited vision, single-use paper menus will be provided.

You will notice some changes to the way we’re laying our tables. Glassware and cutlery will now be laid following your order and condiments such as salt and pepper will only be available upon request.

Toilets

We will be operating our toilets on a ‘one in, one out’ policy therefore please be patient while other guests are using our facilities and respect social distancing while you wait.

Extra additional cleaning will be taking place for your health and safety with checks every 30 minutes to wipe down all surfaces and touch point areas.

Children & Dogs

Both children and dogs continue to be welcome at The Maytime Inn however we ask that all owners help us to maintain social distancing by not allowing them to wander.

The Little Extras

The little extras we like to offer our guests are sadly those that are touched a lot and so these will not be available at this time for example newspapers, board games, dog biscuits, and leaflets. We hope you understand.

Cashless & Tipping

The Maytime Inn no longer handles cash and therefore payment can only be made via card, contactless, or Apple Pay. If you would like to leave a tip you can do so via one of these formats when you pay your bill.

Staying with Us

Our bedrooms will be available to book from Monday 6th July 2020.

If you would like to make a bedroom reservation you can do so via the website, by emailing us at [email protected], or by telephoning 01993 822068.

If you are feeling at all unwell, or have been unwell in the past 7 days, we ask you to please save your visit for another day.

We appreciate your patience and understanding while we do our best to reopen quickly and safely, and welcome you back comfortably to The Maytime Inn.

If you notice anything you are unhappy with while you are visiting us please speak to a member of our team immediately who will try their best to address your concerns and will aim to resolve any issues as quickly as possible.

Please note; some of what you will experience is based on what we have to do, and not what we necessarily want to do, but it is what is necessary to enable us to be open and operating safely during this time.

Frequently asked questions

Are You Open?

The Maytime Inn is currently closed but the restaurant will reopen from Saturday 4th July 2020. Our bedrooms will reopen from Monday 6th July 2020.

What is your table reservation policy?

Initially we will be operating with a reduced number of tables in our restaurant therefore table reservations will be necessary to dine with us. Those dining, and staying in our bedrooms, will take priority for reservations.

Unless you have already reserved a table, or there is an available table when you arrive, we will sadly not be able to serve you. If you would like to make a table reservation you can do so via our website, by emailing us at [email protected], or by telephoning 01993 822068.

Indoor gatherings should be in groups of up to two households (including support bubbles). Outdoor gatherings of 6 people or less can be from any number of households. If your outdoor gathering is of 7 people or more then all should be from no more than two households (or support bubbles).

There will not be any bar service or vertical drinking inside our premises. We will have tables available to reserve especially for those who would like to visit us to enjoy a drink only. These tables will be located in our garden on the lawn and will be weather dependent therefore if the weather is poor we will unfortunately not be able to offer alternative tables indoors. To book a table outside for a drink please contact us directly either by email to [email protected] or by phone to 01993 822068.

Please be prepared that if you visit us without a reservation we may not be able to serve you, no matter how much we would love to due to the new guidelines we are having to adhere to.  We ask for your patience and understanding at this time.

What if I just want to come and enjoy a drink at The Maytime Inn?

There will not be any bar service or vertical drinking inside our premises.

We will have tables available to reserve especially for those who would like to visit us to enjoy a drink only. These tables will be located in our garden on the lawn and will be weather dependent therefore if the weather is poor we will unfortunately not be able to offer alternative tables indoors.

To book a table outside for a drink please contact us directly either by email to [email protected] or by phone to 01993 822068.

How many people can I book a reservation for?

Indoor gatherings should be in groups of up to two households (including support bubbles). Outdoor gatherings of 6 people or less can be from any number of households. If your outdoor gathering is of 7 people or more then all should be from no more than two households (or support bubbles).

If you want to book a reservation for more than 6 people please contact us directly either by email to [email protected] or by phone to 01993 822068.

What is your bedroom cancellation policy?

If you cancel your booking within 7 days of the scheduled check-in time (3pm) on the date of arrival you will be charged the full amount of your booking, including any booking extras.

If you have paid a deposit equivalent to the value of the first night, and cancel your booking within 7 days as outlined above, you agree that The Maytime Inn can contact you to arrange payment of the balance outstanding on the booking.

If you need to cancel your booking more than 7 days before the scheduled check-in time (3pm) a full refund will be given including any booking extras paid at the time of your booking.

What is the risk of catching covid-19 from food?

There is no evidence which proves that covid-19 can be contracted via food.

The World Health Organisation has advised that the likelihood of an infected individual contaminating commercial goods is very low.

There are already strict hygiene rules around the production of food in this country, which all food businesses must follow. The Maytime Inn has a 5 star food hygiene rating from The Environmental Health Agency which demonstrates our commitment to adhering to food health and hygiene controls.

These existing hygiene controls are designed to prevent contamination of food by any pathogens, including contamination by the virus responsible for covid-19.

What measures are being taken to clean the restaurant, bar, and bedrooms?

We continue to clean and sanitise our restaurant, bar, bedrooms and public spaces regularly and thoroughly, in line with current advice and our existing food hygiene practices. Viruses like covid-19 are easily killed by routine cleaning procedures such as ours.

To help us maintain our high cleaning standards and prevent the contamination of surfaces throughout the property we ask all guests to use the hand sanitiser provided and to thoroughly wash their hands.

What are your team doing to keep themselves and others safe?

The government has advised that the single best defence against viruses such as covid-19 is the regular, thorough washing of hands. Our team will be hand sanitising and washing their hands regularly throughout service and respecting social distancing between each other, as well as guests wherever possible without impacting on providing an efficient and enjoyable customer service experience.

We have also provided each member of staff with their own hand sanitiser. Each member of the team will sanitise their hands before and after every visit to a guest’s table.

Our staff are required to follow an illness reporting procedure should they have any symptoms, in line with industry standards. This is for all forms of illness and not just covid-19.

Our team is working really hard to follow important safety guidelines therefore please be patient and give them respect during this time as they focus on looking after you and your health and safety. No abuse will be tolerated.

If you have any issues during your visit please speak to a manager.