Important Information for All Guests

Important Information for All Guests

Keeping Everyone Safe at The Maytime Inn

Our priority is ensuring the safety, health, and comfort of all of our guests and staff therefore we ask all of you who are visiting us to read through the below key information and adhere to the guidelines while on our premises.

Frequently asked questions

Are You Open?

Our restaurant, pub and pub rooms are open.

Garden tables are available to all guests with no reservation required.

Our restaurant and pub are open for lunch and dinner service at the following times:

Monday – Saturday

Lunch 12:00 – 14:30
Dinner 18:00 – 20:30

Last sitting for lunch is 14:15 and dinner is at 20:30

Sunday

Lunch 12:00 – 15:00
Dinner 18:00 – 20:30

Last sitting for lunch is at 14:45 and dinner is 20:15

If you plan to dine with us, please call ahead to ensure there is a table available for your party. Those dining and staying in our bedrooms will take priority for table reservations, to avoid disappointment, we advise making a reservation.

If you would like to make a table or bedroom reservation you can do so via our website, by emailing us at [email protected], or by telephoning 01993 822068.

If you are feeling at all unwell, or have been unwell in the past 7 days, we ask you to please save your visit for another day.

What are the restrictions for people wishing to visit the Maytime Inn?

Our restaurant and Pub have a maximum number of guests allowed at one time and we are accepting cashless payments only, therefore payment can only be made via card, contactless, or Apple Pay. If you would like to leave a tip you can do so via one of these formats when you pay your bill.

Following the latest Government guidance when indoors in our communal areas, including the reception and accommodation areas, and spaces where close contact is unavoidable, wearing a face covering is voluntary.

Hand sanitiser is situated at the entrance, and we ask all guests to sanitise their hands before both entering and leaving The Maytime Inn.

The test and trace QR codes will continue to be displayed across our premises for you to check in as you wish but this is no longer a mandatory requirement.

What is your table reservation policy?

We encourage all guests to secure a table reservation in advance should you wish to dine with us. Our outside tables cannot be reserved for dining. You can book a table for up to 6 people via our website. Any groups larger than 6 will need to be booked with us directly and we will require a £10/head deposit and a preorder in advance. Please email [email protected] or telephone 01993 822068.

Those dining, and staying in our bedrooms, will take priority for table reservations. Unless you have already reserved a table, or there is an available table when you arrive, we will sadly not be able to serve you.

Outdoor dining is at our discretion only and is dependent on the weather and on the capacity within our kitchen.

If you would like to make a table reservation you can do so via our website, by emailing us at [email protected], or by telephoning 01993 822068.

What is your bedroom cancellation policy?

If you cancel your booking within 7 days of the scheduled check-in time (4pm) on the date of arrival you will be charged the full amount of your booking, including any booking extras.

If you need to cancel your booking more than 7 days before the scheduled check-in time (4pm) a full refund will be given including any booking extras paid at the time of your booking.

What cleaning measures are being taken?

Cleanliness remains a priority at The Maytime Inn, with the team conducting additional cleaning throughout the property during your visit.

Our team wash their hands continually and clean heavy touch point areas such as banisters throughout the day. All tables and chairs are cleaned after every guest. This may mean that there is a small wait for your table and we ask for your patience while we get your table ready for you.

Our one rosette kitchen continues to maintain the highest levels of cleanliness as acknowledged by our 5 star food hygiene rating.

 What is the risk of catching covid-19 from food?

There is no evidence which proves that covid-19 can be contracted via food.

The World Health Organisation has advised that the likelihood of an infected individual contaminating commercial goods is very low.

There are already strict hygiene rules around the production of food in this country, which all food businesses must follow. The Maytime Inn has a 5 star food hygiene rating from The Environmental Health Agency which demonstrates our commitment to adhering to food health and hygiene controls.

These existing hygiene controls are designed to prevent contamination of food by any pathogens, including contamination by the virus responsible for covid-19.

What measures are being taken to clean the restaurant, bar, and bedrooms?

We continue to clean and sanitise our restaurant, bar, bedrooms and public spaces regularly and thoroughly, in line with current advice and our existing food hygiene practices. Viruses like covid-19 are easily killed by routine cleaning procedures such as ours.

What are your team doing to keep themselves and others safe?

Our team wash their hands regularly throughout service while respecting social distancing between each other, as well as guests wherever possible, without impacting on providing an efficient and enjoyable customer service experience.

Each member of the team regularly sanitise their hands during their working shift.

Our staff are required to follow an illness reporting procedure should they have any symptoms, in line with industry standards. This is for all forms of illness and not just covid-19.

Our team is working really hard to follow important safety guidelines therefore please be patient and give them respect during this time as they focus on looking after you and your health and safety. No abuse will be tolerated.

If you have any issues during your visit please speak to a manager.

Are children & dogs welcome?

Both children and dogs are welcome at The Maytime restaurant and garden, we ask that you respect your fellow guests by not allowing them to wander. Please note, however we are unable to allow pets in our rooms.